Your infrastructure should support your organization’s business strategy, and our System Architecture & Infrastructure group helps you manage this complex relationship in various ways. Utilizing proven design strategies and incorporating new age technology standards such as virtualization, our Architecture Services group helps you plan, design, integrate and implement technical architectures and infrastructure.

The Network Services Organization provides networking and telecommunications services such as internetworking strategy, architecture, voice-over-internet-protocol (VoIP), sourcing, assessments, network design, implementations and operational support for our enterprise and service provider clients. Collectively these groups also provide pre-packaged solutions in support of IT optimization, including consolidation, transition services and performance optimization.

Technology Integration and Optimization helps organizations structure, manage, and implement solutions that increase and manage their business processes, operations and underlying technology assets to achieve business value. The service offerings address the complex enterprise business and technology issues associated with:

• Business Process Management
• Service Enablement (Services Oriented Architecture or SOA)
• Software as a Service (SAAS)
• Integration and Deployment Program Management
• Solution Planning, Integration, Implementation and Support
• Workflow/Process Monitoring and Policy Enforcement

The information your company creates is one of its most valuable and needed assets. Our Information Management services can assist you in designing, developing and implementing technology and processes that capture information effectively, archive, analyze and distribute information within and between organizations.

This scope of services covers the areas of Enterprise Information Strategies and Architectures, Data Warehousing, Business Intelligence, Enterprise Content Management and Enterprise Portal. The Datavision Data Management Tool allows organizations to share and report on data that is residing on different database platforms concurrently with no need for data conversion to one single platform.

This unique data consolidation technology benefits organizations wishing to utilize data from different backend platforms into one collective dashboard to do reporting, business intelligence, system performance, etc.

Sernda Labs Enterprise Business Continuity solutions ensure that your applications, data and I.T. processes are available during planned and unplanned outages which pose a liability to the organization. These Enterprise Business Continuity solutions provide tiered storage platforms, software, and services that ensure high availability and data protection that fit your budgetary and technology constraints.

Utilizing proven methodologies that provide scaleable RTO’s (Recovery Time Objectives) and RPO’s (Recovery Point Objectives) an organization can design a solution to support any and all SLA’s. Sernda Labs consultants will work with you to assess your precise requirements and business needs. We will collectively devise a cost-effective, custom-tailored continuity strategy that will align and support your business objectives. We will also incorporate a program maintenance plan which entails developing initiatives to rehearse your continuity plans, train your key personnel and provide detailed documentation and process logs. We will help design and customize your strategy as processes, technologies and business conditions change.

Sernda Labs will develop and measure plan objectives in the following areas:

• Proactively avert or mitigate the business impact of unexpected catastrophic events
• Recover effectively from business disruptions
• Improve IT staff efficiency by automating and simplifying recovery processes
• Protect invaluable business data from disasters
• Profit from best practices-based IT and business process methodologies

Sernda Labs expertise in enabling IT Service Management (ITSM) initiatives is based on best practices and standards such as ITIL, COBIT and ISO 20000.

Our services and methodology encompass the entire IT Service Management lifecycle:

Strategy and Design - We identify our clients’ ITSM transformation strategies by aligning their IT operations to their business operations and services needs. Process Assessment, Design and Implementation are critical elements of a transformation exercise that involves in-depth review of service management processes, tools and organization structure. These fundamentals lead to the identification of effective solutions and lay the foundation for a long-term roadmap to increase operational efficiency and effectiveness.

Program Management & Project Delivery Services - To get maximum benefit from IT investments, Infrastructure and Service Management project objectives must be delivered on time and within budget. Our Program Management Office (PMO) services use industry best practices from PMI (Project Management Institute) and its standards from PMBOK and to define project guidelines. This methodology increases project efficiency in the areas of scope, time and cost, as well as, manages project Initiation, Planning, Execution, Controlling and Closing.

I.T. Operations and Process Optimization - Our Process Management and Optimization Services help achieve the desired operational efficiencies, process stabilization, and process capability improvements through use of proprietary designed and tested toolkits, as well as industry best practices. This service is delivered using our enterprise delivery model, utilizing a mix of offshore-onsite resources and delivered from our Process Management Standards Guidelines.

IT MOOSE- Identifying and regulating operations costs. (spending to Maintain and Operate the Organization, Systems, and Equipment).
Utilization of Best Practices for developing and managing cost effective Enterprise I.T. Operations.

Benefits include:

• Cost savings and rapid implementation through time-tested and well-defined delivery models
• Business improvement and cost savings through application change from legacy to Web-enabled platforms
• Lower cost, faster implementation and higher quality delivery of development through onsite/offsite/offshore models
• Lower risk and higher quality through dedicated testing services and standards
• Lower cost, higher quality and rapid delivery through dedicated data migration and conversion services
• Capability transfer of world class IT development standards for both package and custom implementations