IT Service Management & Strategy Consulting

it-managementSernda Labs expertise in enabling IT Service Management (ITSM) initiatives is based on best practices and standards such as ITIL, COBIT and ISO 20000.

Our services and methodology encompass the entire IT Service Management lifecycle:

Strategy and Design - We identify our clients’ ITSM transformation strategies by aligning their IT operations to their business operations and services needs. Process Assessment, Design and Implementation are critical elements of a transformation exercise that involves in-depth review of service management processes, tools and organization structure. These fundamentals lead to the identification of effective solutions and lay the foundation for a long-term roadmap to increase operational efficiency and effectiveness.

it-management-2Program Management & Project Delivery Services - To get maximum benefit from IT investments, Infrastructure and Service Management project objectives must be delivered on time and within budget. Our Program Management Office (PMO) services use industry best practices from PMI (Project Management Institute) and its standards from PMBOK and to define project guidelines. This methodology increases project efficiency in the areas of scope, time and cost, as well as, manages project Initiation, Planning, Execution, Controlling and Closing.

I.T. Operations and Process Optimization - Our Process Management and Optimization Services help achieve the desired operational efficiencies, process stabilization, and process capability improvements through use of proprietary designed and tested toolkits, as well as industry best practices. This service is delivered using our enterprise delivery model, utilizing a mix of offshore-onsite resources and delivered from our Process Management Standards Guidelines.

IT MOOSE- Identifying and regulating operations costs. (spending to Maintain and Operate the Organization, Systems, and Equipment).
Utilization of Best Practices for developing and managing cost effective Enterprise I.T. Operations.

Benefits include:

  • Cost savings and rapid implementation through time-tested and well-defined delivery models
  • Business improvement and cost savings through application change from legacy to Web-enabled platforms
  • Lower cost, faster implementation and higher quality delivery of development through onsite/offsite/offshore models
  • Lower risk and higher quality through dedicated testing services and standards
  • Lower cost, higher quality and rapid delivery through dedicated data migration and conversion services
  • Capability transfer of world class IT development standards for both package and custom implementations